Terms of service
Terms of Service
Overview
This website is operated by Westward Vault. Throughout this site, the terms “we”, “us” and “our” refer to Westward Vault.
Westward Vault offers this website, including all information, content, features, tools, products and services available from this site, to you, the customer, conditioned upon your acceptance of these Terms of Service and any policies referenced in them.
By visiting our website, browsing our store, creating an account, placing an order, or purchasing from us, you agree to be bound by these Terms of Service, our Privacy Policy, our Refund Policy, and our Shipping Policy.
Please read these Terms carefully. They include important information about your rights and responsibilities. If you do not agree to these Terms, you should not access or use our website or services.
Contact information for Westward Vault is listed at the end of these Terms.
Section 1: Eligibility and Account Use
By using our website or purchasing from us, you confirm that you are at least the age of majority in your state, province, or country of residence, or that you have permission from a parent or legal guardian to use our website.
You may be asked to provide certain information when using our website or placing an order, including your name, email address, billing address, shipping address, phone number, and payment information.
You agree that all information you provide to us is accurate, current, and complete.
If you create an account, you are responsible for keeping your account login details secure. You are responsible for all activity that occurs under your account.
You must not transfer, sell, assign, or misuse your account.
Section 2: Our Products
We make reasonable efforts to display and describe our products accurately. However, colours, packaging, product appearance, and other details may vary depending on your screen, device settings, product batch, supplier updates, or packaging changes.
Product descriptions, pricing, availability, images, ingredients, and promotions may be updated or changed at any time without notice.
We reserve the right to discontinue any product at any time.
We may limit the sale of our products to any person, region, or jurisdiction where we believe it is appropriate or necessary to do so.
Section 3: Skincare and Cosmetic Product Disclaimer
Our skincare and beauty products are cosmetic products intended to support the appearance, feel, and general care of the skin.
Our products and website content are not intended to diagnose, treat, cure, or prevent any disease, medical condition, skin condition, or health concern.
Results may vary from person to person. Individual results depend on factors such as skin type, age, routine, product use, lifestyle, and sensitivity.
You should read all product information, ingredient lists, warnings, and directions before use. Patch testing is recommended before using a new skincare product.
Discontinue use if irritation, redness, discomfort, or sensitivity occurs. If you have a medical condition, sensitive skin, allergies, are pregnant, breastfeeding, using prescription skincare, or are unsure whether a product is suitable for you, please seek advice from a qualified healthcare professional before use.
Any skincare tips, routines, product information, or educational content on our website are provided for general information only and are not medical advice.
Section 4: Orders
When you place an order with Westward Vault, you are making an offer to purchase the selected products.
Your order is not accepted until we confirm acceptance, process payment, or dispatch the order.
We reserve the right to accept, refuse, cancel, or limit any order for any reason, including suspected fraud, payment issues, stock issues, pricing errors, product availability, shipping restrictions, or misuse of promotions.
If we cancel or change an order, we will attempt to notify you using the contact details provided at checkout.
Please review your order carefully before submitting it. Once an order has been placed, we may not be able to cancel or amend it before dispatch.
Products purchased from Westward Vault are intended for personal or household use only and must not be purchased for unauthorised resale, commercial export, or distribution.
Section 5: Prices, Payments, and Billing
Prices are displayed in the currency shown at checkout.
Prices, discounts, promotions, and offers are subject to change without notice.
The price charged for a product will be the price shown at checkout at the time your order is placed, subject to correction of obvious errors.
Unless stated otherwise, prices may not include shipping, handling, taxes, duties, customs fees, import charges, or other charges that may apply depending on your location.
You agree to provide current, complete, and accurate billing, payment, and account information.
You confirm that you are authorised to use the payment method provided and that the payment information you provide is true and accurate.
If your payment is declined, reversed, disputed, or unable to be processed, we may cancel or suspend your order.
Section 6: Shipping, Delivery, and Import Charges
We ship orders to the locations available at checkout.
Delivery timeframes shown on our website are estimates only and are not guaranteed unless expressly stated otherwise.
We are not responsible for delays caused by shipping carriers, customs processing, incorrect delivery details, public holidays, extreme weather, international transit delays, supply delays, or events outside our reasonable control.
If your order is significantly delayed, lost, damaged in transit, or cannot be fulfilled, please contact us and we will work with you to resolve the issue in accordance with applicable law and our Shipping Policy.
For international orders, you are responsible for any customs duties, import taxes, brokerage fees, local taxes, or other charges imposed by your country unless we expressly state otherwise at checkout.
You are responsible for ensuring that the products you order can lawfully be imported into your country or region.
Section 7: Returns, Refunds, and Satisfaction Guarantee
Returns and refunds are handled in accordance with our Refund Policy.
If we offer a satisfaction guarantee, money back guarantee, or other promotional guarantee on a product page or offer, that guarantee will apply according to the terms stated in that policy or promotion.
Nothing in these Terms limits any rights you may have under applicable consumer protection laws.
Section 8: Promotional Offers and Discounts
We may offer promotional codes, discounts, bundles, gifts, free shipping offers, or limited time promotions.
Promotions may be changed, suspended, or withdrawn at any time unless required otherwise by law.
Promotional codes cannot be exchanged for cash and may be subject to additional terms, expiry dates, minimum purchase requirements, exclusions, or usage limits.
If there is a conflict between these Terms and the specific terms of a promotion, the promotion terms will apply to that promotion.
Section 9: Intellectual Property
All content on our website, including text, images, graphics, logos, product names, design, video, audio, layout, branding, product reviews, and other materials, is owned by or licensed to Westward Vault and is protected by intellectual property laws.
You may use our website for personal, non commercial use only.
You must not copy, reproduce, distribute, modify, publish, display, sell, license, scrape, or exploit any part of our website or content without our prior written permission.
Westward Vault’s name, branding, logos, product names, images, designs, and slogans may not be used without our prior written consent.
Shopify’s name, logos, product names, and related marks are the property of Shopify.
All other trademarks are the property of their respective owners.
Section 10: Reviews, Feedback, and User Content
If you submit a review, testimonial, comment, photo, video, feedback, suggestion, or other content to us or through our website, you grant Westward Vault a worldwide, royalty free, perpetual, transferable licence to use, reproduce, edit, publish, translate, display, distribute, and promote that content in connection with our business, website, advertising, social media, email marketing, and other marketing channels.
You confirm that any content you submit is truthful, based on your genuine experience, and does not infringe the rights of any other person.
You must not submit content that is false, misleading, defamatory, offensive, unlawful, abusive, obscene, spam, or that contains viruses or harmful code.
We may monitor, edit, refuse, or remove user content at our discretion.
We are not required to keep user content confidential, pay compensation for it, or respond to it.
Section 11: Privacy
Your use of our website is also governed by our Privacy Policy.
Because our store is powered by Shopify, Shopify and other service providers may collect and process personal information to help provide our website, checkout, payment processing, analytics, fraud prevention, marketing, and related services.
Your information may be processed or stored in countries outside your country of residence.
Please review our Privacy Policy for more information about how personal information is collected, used, shared, and protected.
Section 12: Third Party Services and Links
Our website may include links to third party websites, apps, payment providers, delivery providers, review platforms, marketing tools, or other services.
We are not responsible for the content, policies, accuracy, availability, security, or practices of third party websites or services.
Your use of third party websites or services is at your own risk and may be subject to their own terms and privacy policies.
Section 13: Relationship with Shopify
Westward Vault is powered by Shopify, which provides the ecommerce platform that allows us to sell products to you.
Any purchase you make through our store is a transaction between you and Westward Vault.
Shopify is not responsible for any aspect of the sale between you and Westward Vault, including product quality, fulfilment, shipping, refunds, or customer service, except to the extent Shopify separately provides services directly to you.
By using our website, you acknowledge that Shopify is not responsible for any injury, damage, loss, claim, or liability arising from your purchase or use of products from Westward Vault.
Section 14: Errors, Inaccuracies, and Omissions
Occasionally, information on our website may contain errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, offers, shipping charges, delivery times, product availability, or other details.
We reserve the right to correct errors, inaccuracies, or omissions at any time without prior notice, including after an order has been placed.
If an order is affected by an obvious pricing or product error, we may contact you to confirm whether you wish to proceed at the correct price or cancel the order.
Section 15: Prohibited Uses
You must not use our website, products, services, or content:
For any unlawful, fraudulent, harmful, abusive, or malicious purpose.
To violate any law, regulation, rule, or ordinance.
To infringe our intellectual property rights or the rights of any third party.
To submit false, misleading, defamatory, offensive, or unlawful content.
To harass, abuse, threaten, insult, defame, or discriminate against any person.
To transmit viruses, malware, spyware, or harmful code.
To spam, phish, scrape, crawl, harvest, or collect personal information.
To interfere with the security, performance, or operation of our website.
To impersonate another person or misrepresent your identity.
To resell, exploit, or misuse our products, offers, or services.
We reserve the right to suspend, restrict, or terminate access to our website or services if we believe these Terms have been breached.
Section 16: Disclaimer of Warranties
To the fullest extent permitted by law, our website and services are provided on an “as is” and “as available” basis.
We do not guarantee that our website will be uninterrupted, secure, error free, or free from viruses or harmful components.
We do not guarantee that information on our website will always be accurate, complete, current, or suitable for your particular purpose.
Nothing in these Terms excludes, restricts, or modifies any consumer guarantee, warranty, right, or remedy that cannot lawfully be excluded, restricted, or modified.
Section 17: Limitation of Liability
To the fullest extent permitted by law, Westward Vault and our directors, officers, employees, contractors, suppliers, partners, service providers, and licensors will not be liable for any indirect, incidental, special, punitive, or consequential loss or damage, including loss of profit, loss of revenue, loss of data, loss of goodwill, or replacement costs arising from your use of our website, services, or products.
To the fullest extent permitted by law, our total liability for any claim relating to your use of our website, services, or products will be limited to the amount you paid for the relevant product or order.
Nothing in these Terms limits liability where it would be unlawful to do so, including liability for fraud, wilful misconduct, or any mandatory consumer rights that apply.
Section 18: Indemnification
You agree to indemnify and hold Westward Vault, Shopify, and our respective affiliates, directors, officers, employees, contractors, suppliers, service providers, and licensors harmless from any claim, loss, liability, damage, cost, or expense, including reasonable legal fees, arising from:
Your breach of these Terms.
Your misuse of our website, products, services, or content.
Your violation of any law or regulation.
Your violation of any rights of another person or third party.
Section 19: Termination
We may suspend or terminate your access to our website or services at any time if we reasonably believe you have breached these Terms or used our website in a harmful, fraudulent, unlawful, or abusive way.
You will remain responsible for any amounts owed up to the date of termination.
Sections that by their nature should survive termination will continue to apply, including sections relating to intellectual property, user content, disclaimers, limitation of liability, indemnification, governing law, and privacy.
Section 20: Consumer Rights
Nothing in these Terms is intended to limit, exclude, or modify any rights you may have under applicable consumer protection laws.
For New Zealand customers, this may include rights under the Consumer Guarantees Act 1993 and Fair Trading Act 1986 where those laws apply.
For customers outside New Zealand, including customers in the United States, you may also have mandatory rights under the laws of your state, country, or region.
Where any part of these Terms conflicts with mandatory consumer rights that cannot lawfully be excluded, those mandatory rights will apply.
Section 21: Governing Law
These Terms and any dispute relating to these Terms, our website, or purchases from Westward Vault are governed by the laws of New Zealand.
You and Westward Vault agree that the courts of New Zealand will have non exclusive jurisdiction over any dispute.
This does not limit any mandatory rights you may have under consumer protection laws in your own country, state, or region.
Section 22: Changes to These Terms
We may update, change, or replace these Terms from time to time by posting the updated version on our website.
The version posted on our website at the time you use our website or place an order will apply to that use or order.
Your continued use of our website after changes are posted means you accept the updated Terms.
Section 23: Severability
If any part of these Terms is found to be unlawful, void, or unenforceable, that part will be treated as removed or modified to the minimum extent necessary, and the remaining sections will continue to apply.
Section 24: Waiver
If we do not exercise or enforce any right under these Terms, that does not mean we have waived that right.
Section 25: Entire Agreement
These Terms, together with our Privacy Policy, Refund Policy, Shipping Policy, and any other policies or terms posted on our website, form the entire agreement between you and Westward Vault regarding your use of our website and purchase of products from us.
Section 26: Contact Information
Questions about these Terms of Service should be sent to us at: